Effective Business Communication Skills
Create an Organization That Values Communication
The most successful organizations know how to create an environment that encourages, values and rewards effective communication. It´s a strategic advantage that virtually guarantees the best positions in today's fast-moving global market.
People in organizations typically spend more than 65 to 75 percent of their time in an interpersonal situation. So it's no surprise to find that poor communication is often at the root of organizational problems.- Is interpersonal trust lacking resulting in employee conflict and friction?
- Are you satisfied with cross functional collaboration and program management results?
- Are your leaders achieving the required performance from their employees?
- Are rumors and conjecture negatively impacting your company culture versus a workforce with a high performance mind-set?
Your Solution — Customized Workshops, Training Modules and Coaching
SKYE’s team of management professionals and coaches bring years of in-the-trenches experience to help organizations identify and solve their communication challenges. Based on your particular needs, we’ll design a customized training program consisting of assessments, on-site workshops, seminars and individual coaching.Our profesional training modules cover topics such as:
- Effective Communication in the Workplace (See below for more detail)
- Communication Skills for Supervisors (See below for more detail)
- Face-to-Face Communication
- Increasing Influence Through Interpersonal Dialogue
- Building Trust through Effective Communication
- Conflict Resolution
- Performance Management / Delivering Difficult information
- Giving and Receiving Feedback
Sample Module Outline: Effective Communication in the Workplace
Communicating Effectively
- Define communication
- Assess your communication skills
- Describe the communication process
- Identify the purpose of communication
- Identify five levels of communication
- Identify the benefits of effective communication and the costs of poor communication
- Identify how to understand your audience
- Identify barriers to effective communication
- Identify five keys to becoming an effective communicator
Nonverbal Communication
- Identify the three parts of nonverbal communication
- Describe the interpretation of facial expressions
- Describe the impact of appearance on your communication
Listening Effectively
- Assess your listening skills
- Identify active listening skills and techniques
- Create “I” statements
Practicing Using Communication Tools
- Discuss how to establish and maintain rapport
- Practice active listening skills
Enhancing Your Communication Skills
- Write a personalized Action Plan
- Complete a Performance Plan using the knowledge and skills you developed in this course to assist with professional growth and development
Sample Module Description: Communication Skills for Supervisors
Organizations that are strategically positioned to effectively compete in the global marketplace recognize that they must have supervisors who can communicate effectively.This module will help supervisors understand the role communication plays in leadership. The role of a supervisor requires additional communication skills and developing those skills takes time and effort, but results in more effective performance and higher productivity.
In this module participants will learn the following:
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Communicate Effectively With Us!
As the workforce and customer base continue to change and evolve in both public and private sectors, in small- and medium-size companies, and in corporate and entrepreneurial environments, there is an ever-growing need for effective communication. We are confident that SKYE Business Solutions can assist you in creating an environment that not only values effective communication but also lets you leverage communication to your organization's advantage. Creating an organization in which communication is truly valued is more than just a good idea; it’s good business.
SKYE Business Solutions welcomes any questions you might have about how our company or services. We offer a complimentary consultation to discuss your needs and how we might help.
Contact us at [info@SKYE-solutions.com].
See Client Experiences to learn how we’ve worked with businesses and organizations to optimize their performance through effective communication.
Download article on Effective Communication in the Workplace
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